More than 100,000 civil money claims have been issued in just 18 months using HM Courts and Tribunals Service’s online service
The digital service, launched in March 2018, allows people that are owed sums of up to £10,000 to resolve their dispute completely online. This means claims can be issued, responded to and settled without the need for third-party involvement.
The service aims to make it simpler and quicker for people to submit a claim, by allowing them to do so from their own home and removing complex legal language from the online application. Most people take less than 15 minutes to complete the initial claim form.
Almost 9 in 10 people using the service have been satisfied or very satisfied with it, with claims now being issued in minutes, not days. This makes it easier to resolve disputes and hands power back to consumers, which should help to drive more honest behaviour amongst traders and result in fewer people losing money.
Justice Minister, Chris Philp MP said:
Ola Osenie, 45, from North London, is one of those to benefit from the online service. He said:
Online civil money claims is part of HM Courts and Tribunals Service’s £1 billion reform programme designed to modernise courts and tribunals, making them swifter, simpler and easier to access for everyone. People can now apply for uncontested divorce and probate online, and make pleas for low-level offences.
Notes to Editors