The Charity Commission has concluded its compliance case into Sentebale, a charity which works with children and young people in Southern Africa
The Commission has issued the charity with a Regulatory Action Plan to address governance weaknesses after a damaging internal dispute emerged.
The Commission has identified a lack of clarity around role descriptions and internal policies as the primary cause for weaknesses in the charity’s management. It finds that this confusion exacerbated tensions, which culminated in a dispute and multiple resignations of trustees and both founding patrons.
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The regulator has criticised all parties to the dispute for allowing it to play out publicly, and further concluded that the then trustees’ failure to resolve disputes internally severely impacted the charity’s reputation and risked undermining public trust in charities more generally.
Background
In 2023, Sentebale’s then trustees sought to implement a new fundraising strategy in the United States. In the period that followed, a serious dispute within the charity emerged between the charity’s chair of trustees, Dr Sophie Chandauka, some of the other trustees of the charity, and one of its patrons, the Duke of Sussex.
Concerns about relationships breaking down were first raised with the Charity Commission in February 2025. After a period of assessing the concerns raised, the Commission opened a regulatory compliance case in April 2025.
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The purpose of the Commission’s case has been to determine whether the charity’s current and former trustees, including its chair, have fulfilled their duties and responsibilities under charity law. The Commission’s role as regulator is not to adjudicate or mediate internal disputes in charities.
Findings
A number of concerns were raised by different parties. After conducting interviews and thoroughly reviewing all evidence submitted, the Commission found:
Based on the evidence provided and reviewed by the Commission, it found no evidence of:
The failure to clarify delegations within the charity to the chair, and the failure to have proper processes for internal complaints, both amount to mismanagement in the administration of the charity.
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Separately, the Commission expects that in future, the charity should have a clearly defined patron role set out in writing.
Conclusions
The Commission’s assessment of the various accounts that have been provided is that all the charity’s then trustees contributed to a missed opportunity to resolve issues which led to the dispute. The regulator observed that strategic and financial difficulties that had emerged for the charity following the Covid-19 pandemic contributed to the tensions that arose.
The regulator urges trustees of all charities, if in disagreement, not to lose sight of their charity’s best interests or the good work it does for those who need it.
As made clear to all parties in this case, if disputes do occur, the regulator recommends seeking mediation, showing good will and acting in good faith. It also encourages all trustees to be mindful to channel their belief in the charity’s mission in a constructive and collaborative way.
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Next Steps
The charity currently has validly appointed trustees in place to take the charity forward. The Commission has issued a Regulatory Action Plan setting out steps the current trustees need to take, including to implement an internal dispute policy, improve the charity’s complaints and whistleblowing procedures, and establish clearer processes for delegating authority on behalf of the charity. The Regulatory Action Plan also sets out the importance of the trustees securing sufficient funding to enable the charity to deliver for its beneficiaries.
The regulator is monitoring the charity’s progress against the Regulatory Action Plan. Should it receive evidence that raises new regulatory concerns, it will assess this in line with its usual process.
David Holdsworth, Chief Executive of the Charity Commission, said:
He added:
Notes to Editors