All housing association tenants will be able to access information they need
Social housing tenants will be able to access the information they need to hold their landlords to account and drive up the quality of homes and services they provide.
A consultation on new rules, launched today, will allow social housing tenants or a representative, such as a lawyer, to request information for free about the management of their homes, for the first time. This could include:
Housing associations will also be forced to publish information about their performance.
This is in response to a key ask from social housing residents for greater transparency following the Grenfell Tower tragedy.
Minister for Social Housing Baroness Scott said:
Landlords will have to provide the information unless it is reasonable not to, with clear expectations on how landlords should respond to requests, while tenants will be able to complain to the Housing Ombudsman if they are not happy with how their information request has been handled.
This is just one of the measures the Government is taking to drive up the quality of social housing, having recently: